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We have extended the period for changes and/or returns until January 17th
General conditions
These general conditions (hereinafter the "General Conditions") regulate and establish the contractual relationship whose purpose is the purchase and sale of Products offered from the Website, owned by Ms. Mónica Tarín Román (hereinafter Tarín Suitcases), with CIF 07239294K and registered office at, CALLE HORTALEZA 3, 28004 MADRID, telephone/s 915 225 246 / 620908632 and email address info@tarinmaletas.com and the natural or legal persons (hereinafter, "Customer") who express their willingness to acquire the products and services (hereinafter, the "products") offered by Tarín Maletas through the request made via the Internet, through this Website; by telephone, based on the information that appears therein, or in person by going to your store.
The Client will always have these General Conditions in a visible and freely accessible place on our Website. These General Conditions together with the request for specific products made by the Client imply the formalization of the sales contract between the Company and the Client who affirms: (a) having read, understood and accepted all of these General Conditions, as well such as the Data Privacy Policy, Cookies and Conditions of use of the Website (b) who is a person of legal age and with full capacity to contract.
Tarín Maletas reserves the right to modify these General Conditions at any time, being able to change, add or delete, totally or partially, the same without the need to notify the Client in advance, who, in any case, is solely responsible for reviewing them as prerequisite and essential to the acquisition of any product and / or service available through the Website. In any case, the General Conditions that were exposed therein at the time the Client acquires the corresponding products will be considered valid and applicable.
Purchasing process
The Customer may make the purchase through the online store.
To make a purchase through the Tarín Suitcases online store, the Customer must locate the desired product through the search engine or the menu. Once you are inside the tab of the selected product, you can choose different combinations of sizes and colors. The color of the suitcase that is displayed in the image of the suitcase does not have to correspond to the selected color, the client will have to carefully check if he has selected the desired color in the color palette.
Once the desired product(s) have been selected, if the Client agrees with the information shown, they must process the order, for which you must enter your personal shipping and billing information, the payment method and accept the terms of service.
Fields marked with an asterisk (*) are required, so you cannot leave them blank. Otherwise, your order cannot be processed. If the form detects an error in the data entered, it will show the field that contains the error highlighted in red, so that you can correct it.
The order will be confirmed by email within a maximum period of 48 hours . If the confirmation email is not received when placing an order, it may be due to some specific technical problem or it may be in the spam or junk mail folder. If 72 hours have elapsed without the Client receiving confirmation of the order, he must contact Tarín Maletas via the telephone number or email indicated above.
By pressing the "Buy" button during the purchase process, the Client declares to accept without reservation all of these General Conditions, as well as the rest of the legal texts of the Website. For this reason, Tarín Maletas recommends reading these General Conditions, as well as the other legal texts mentioned, which provide the necessary information regarding the conditions of sale, treatment of your data and information on the use of the Company's Website. .
In any case, Tarín Maletas reserves the right to reject an order from a Client at its sole discretion as long as there is a reasonable cause.
Tarín Maletas offers its products both for the territory of Spain and Portugal (with the exception of the Islands, Ceuta or Melilla, for which a prior budget must be determined).
Official technical service
Tarín Maletas offers a Customer Service and Post-Sales service that is provided in collaboration with different recognized brands in the sector.
If the product is under warranty, you will need the duly completed warranty certificate or the original purchase receipt. We will determine if the problem is covered by that warranty, and if that warranty is applicable, the product will be repaired free of charge.
You can process the breakage of luggage claimed from the airlines with which Tarín Maletas collaborates online from the Website, through the mail info@tarinmaletas.com or physically in our store in Madrid.
For this, the Client must present the damaged suitcase, and the documentation, previously indicated by the company. The documentation will depend on the company in question.
By way of example, some of the documents that may be requested are: (i) baggage irregularity report (DPR); (ii) ticket or boarding pass, (iii) billing label.
own workshop
Tarín Maletas has its own workshop that allows it to offer Clients a luggage repair service, regardless of whether or not the product was purchased in the store.
If it cannot be repaired, Tarin Suitcases offers special prices , so that Clients can replace their damaged suitcase with a new one: Tarin Suitcases offers a special discount for the purchase of the new suitcase and takes charge of bringing the useless suitcase to the point cleansed.
The Tarín Suitcases workshop also issues Certificates of Irreparability of luggage to those passengers who need it to present it to the airline that requests it. Tarín charges for the issuance of the aforementioned certificate based on the current rate at any time, only not charges this certificate to those clients who decide to buy the new suitcase in Tarín, for the return of that suitcase to take place, the amount of the certificate must be previously paid, the discount from which the client had previously benefited from the purchase
Prices and payment methods
The Client undertakes to pay in advance the amount for the products actually requested in the resulting amount indicated on the Website by payment by credit card (Visa, Mastercard, American Express)
For those orders that are consumed by email through info@tarinmaletas.com , the Client must make a transfer to the account number indicated by Tarín Maletas through said email.
The Customer who places the order must guarantee that he is fully authorized to use the credit card in question and that it has sufficient funds to cover all costs resulting from the purchase of the selected products. In the event of a rejection by the corresponding bank, the order will be automatically canceled and the Client will be informed by sending an email.
For those cases in which the Client demands the cancellation of the charge made without just cause (theft, improper use of the card), he must compensate Tarín Maletas for the damages caused that said cancellation could generate.
The prices of the products that appear on the Website always appear with VAT included. Once a product has been purchased, the invoices will be sent to the registration email with all the prices broken down (the corresponding amount, shipping costs and taxes) that are applicable. Said invoice must be kept by the Customer to exercise their warranty rights if necessary.
Delivery methods and shipping costs
The Client will have the possibility of rejecting the package, if it had been opened or if there were obvious signs of deterioration, the Client being obliged to indicate the reason for the return on the courier's delivery note and committing to communicate it to Tarín Maletas at the as soon as possible.
Claims for orders received must be addressed to Tarín Maletas by email at the address info@tarinmaletas.com, within a maximum period of 2 business days following the delivery of the products. Failure to carry out the process following these conditions will allow Tarín Maletas to reserve the right to decide whether or not to proceed with the relevant claim.
The shipping costs for the delivery of the products will be borne by Tarín Maletas throughout the peninsular territory, as well as in Portugal (with the exception of the Islands, Ceuta or Melilla, for which a prior budget must be determined).
Delivery term
For all those orders that are formalized before 12:00 p.m. (peninsular time) , unless they are made on Fridays, Saturdays, Sundays and holidays, and as long as there is availability of the product, the Customer may choose the delivery period between:
- Between 24 and 48 hours - Shipping cost on the invoice of €6.00 (taxes included). no purchase limit.
- Within 7 work days - Free on purchases over 50 Eur ( VAT included) for purchases less than 50 Eur (VAT included) shipping cost 4 Eur (taxes included)
- Within 15 work days - Free shipping with a 5% discount on the total purchase (taxes included) as long as it is a purchase from 50 Eur (VAT included), for purchases of lower amounts this option is not active.
- Within 20 work days - Free shipping with a 10% discount on the total purchase (taxes included) as long as it is a purchase from 50 Eur (VAT included), for purchases of lower amounts this option is not active.
Tarín reserves the right to offer or not offer discounted shipping options for the purchase of certain products as it deems in its sales strategy .
- Picked up at the store:
Orders made on Saturdays, Sundays and holidays and/or outside business hours will be processed on the first business day after the order is placed. It must be taken into account that the deadlines are computed in work days and may be altered by local or national holidays. Tarín Maletas will not be responsible for delays that occur due to causes beyond its control or force majeure.
Sometimes, depending on the type of products requested, it may be that each one has a different delivery time, Tarín Maletas not assuming any type of responsibility in those cases in which the products do not all arrive at the same time (provided that the delivery has occurred within the established period).
Tarín Maletas will request, with a purely indicative purpose, a time frame to make the delivery, although the effective delivery will depend on the third party carrier within its delivery schedule from 10 a.m. to 7 p.m. In any case, an order will be considered to be within the delivery period if a delivery attempt is made with the result "absent recipient", "incomplete address" or "unknown recipient" if the address and recipient have not been correctly provided by the Customer. Tarín Maletas will provide by email, a link to track the delivery so that the Client can know the status of the shipment.
If after 2 attempts, the carrier has not been able to proceed with the effective delivery for reasons attributable to the Client, the product will be returned to Tarín Maletas, who will contact the Client to determine the best way to proceed with the delivery. If the Client chooses to cancel the product, he must bear the shipping costs incurred up to now.
Product availability and loss
Tarín Maletas will do everything possible to please all its Clients regarding the sale of the products. In the event that a product is not available after the payment has been made, the Client will be informed by email of its unavailability and the estimated date on which it could be available.
If the Client is not interested, he can cancel the product that is not available. As a result of your request, the amount corresponding to it will be refunded. The speed of the return to the Customer's bank account will depend on the type of bank card and the conditions of each bank. The partial cancellation of the order due to lack of availability does not entitle the Customer to cancel the entire order outside the period indicated below.
On the other hand, for those cases in which an order is lost during transport, Tarín Maletas will notify the Client as soon as possible, offering him various possibilities to remedy it: Refund of his money or sending the product again.
Cancellation, return and exchange of the product
To cancel an order before delivery, the Client must inform Tarín Maletas within a maximum period of 24 hours from the date of placing the order. If the product has already been shipped, the Customer must collect the order when it is delivered and start the return process.
If the Client is not satisfied with the product received, he can return it. To do this, you have 14 calendar days from the moment you receive it to state that you want to return it and proceed to its effective return either in person at the store, or by sending an email to info@tarinmaletas.com indicating your intention to return the product with the purpose of which Tarín Maletas manages your request and collection for the return .
The return shipping costs will be borne by Tarín Maletas for all orders over 50 eur . The customer must return the product with all its accessories, labeling and original packaging, without suffering any deterioration. If the client decides to send it by their own means, they must notify Tarín Maletas of the shipment.
The product, in any case, must be unused and in perfect condition. Once the return arrives at Tarín Suitcases.
Once the package has been received, Tarín Maletas has 14 days to verify that the returned products are in perfect condition. Once the status has been verified, the client will be notified of the refund of the corresponding amount according to the method of payment made by the client. In no case will the return be made if the products were returned damaged or clearly used.
For those products that do not exceed 50 euros in sales, the amount of the return is 6 euros (VAT included), it is also managed by Tarín Maletas, the customer contacts the store, indicates that he wants it to be picked up, pays the collection and Tarín collects the product.
In the case of defective products or that do not correspond to the order made by the Client, the return costs will be borne by Tarín Maletas.
Those products that have been requested by order and/or personalized at the request of the Client may not be canceled or returned.
If the order received does not suit your tastes and you wish to change the size, color, or any product for a different one, the Customer must place a new order with the desired products once the return of those you wish to change has been processed.
Guarantee
In the event that the product is defective, in those incidents that justify the use of the guarantee, the repair, replacement of the product, discount or return will be chosen, in the legally established terms, being essential to present the sales document.
The contractual guarantee offered is the one normally granted by the manufacturer . The duration of these guarantees is clearly detailed in the descriptive sheet of each of the products, They have a minimum legal guarantee in Spain of 2 years, although some products may have an extended guarantee of more years from the date of purchase depending on the manufacturer.
The guarantee does not cover defects or deterioration caused by normal use, carelessness, external factors, accidents, forgetting the closing combinations or use not in accordance with the supplier's instructions.
Likewise, you can request technical assistance for out-of-warranty repairs under a budget for all products purchased at Tarín Maletas.
Exclusion of liability
Tarín Maletas undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form. They will be delivered together with the corresponding invoice through a third-party provider (courier company). Tarín Maletas will not be responsible in any case for:
− The errors caused in the delivery when the data entered by the Client in the order form do not conform to reality or have been omitted.
− Of the non-operation or problems in the email address provided by the Client for sending the order confirmation.
− The slowness or impossibility of reception by the recipients of the order.
− Any anomaly that may arise when these incidents are due to problems in the Internet network, causes of unforeseeable circumstances , force majeure , states of emergency, pandemic situation or any other unforeseeable contingency beyond the good faith of Tarín Suitcases.
− The interruption of the operation or the lack of availability of access to the Website
− The privacy and security in the use of the Website by the Client, and/or the non-consensual access of unauthorized third parties.
− The possible transmission of elements that negatively affect computer systems.
− The accuracy, completeness and timely updating of the contents of its Website.
Any claim must be addressed in writing to Tarín Maletas via email at info@tarinmaletas.com. Tarín Maletas will try to solve the problems that may arise and offer all the necessary support to the Client to reach a quick and satisfactory solution to the incident.